Lilavati Hospital
Dr. Lila, the hospital's patient assistant
About 253 a day, up 9% on the month before
Even the quietest day passed 178
With the OPD desks closed, every query still answered
Doctors, OPD timings, surgery costs and deposits
When patients asked for a doctor not on Lilavati's panel — about 1 in 10 messages — it said so and offered in-house alternatives. No invented names, timings or fees.